Reference

What You Agree to When You Use aerok88

These terms set out the rules that apply to your account, your transactions, and your use of the lobby — including payments made through DANA, OVO, and GoPay where local law permits.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessSubject to local law
aerok88 What You Agree to When You Use aerok88
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

These terms are not one-sided. They set out what we expect from you and what you can expect from us — covering how your account data is held, how payment records are retained, who to contact when something is wrong, and how to request a change to your account details.

Account Data Retention

We retain account and transaction data in line with applicable regulations. This includes DANA, OVO, and GoPay payment records tied to your verified account profile.

Cookie and Session Policy

We use session cookies to keep your account active while you browse. Functional cookies do not track you across third-party sites and can be managed from your browser settings.

Security and Access Control

Your account is protected by password and OTP verification at login. We do not share your login credentials or wallet details with third parties outside of payment processing.

Requesting Account Changes

To update registered details — including linked wallet numbers for DANA, OVO, or GoPay — contact support via live chat or email with your verified account credentials ready.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear or you need clarification before taking action on your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or our in-app message centre — all routed to the same team that manages account and wallet issues.

Live Chat Start a chat from your account dashboard. A support agent will respond to terms and account queries and can escalate wallet-related disputes on your behalf.
Email Support Send your question to our support address for a written response. Useful when you need a record of the clarification, especially for payment or account-status matters.
In-App Messaging Open the help section inside your account on mobile. Messages go directly to the terms and account team — no phone queue, no hold music, just a direct written thread.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice — covering your account, wallet payments, eligibility, and what happens when something needs to change.

Yes. All wallet transactions processed through your account are covered by these terms alongside the individual policies of DANA, OVO, and GoPay as applicable.

If you do not accept a revised version of the terms, you should stop using the account and contact support to close it. Continued use signals acceptance of the updated version.

Access depends on local law and whether your region is eligible. Confirm that use of the platform is permitted under applicable regulations in your area before registering or depositing.

Contact support via live chat or email with your verified credentials. For wallet changes — DANA, OVO, GoPay numbers — identity re-verification is required before the update is applied.

Operating multiple accounts, attempting fraudulent deposits, or misusing wallet credentials are all breaches. Suspected violations trigger a review; support will notify you of the outcome.

Transaction and account records are retained in line with applicable regulations. You can request a summary of your account activity by contacting support directly through live chat or email.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.