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What You Agree To When You Use aerok88

This page covers the legal framework that applies to your account on aerok88 — including how we handle your data, what rules govern account use, and how our terms interact with local law in Indonesia.

Account TermsPrivacy & DataDANA, OVO, GoPay UseCookies PolicyYour Rights
aerok88 What You Agree To When You Use aerok88
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account, want to request a copy of data we hold, or need to raise a concern about how your DANA, OVO, or GoPay wallet was used in a transaction, our support team handles legal and policy queries through the channels below. Responses to formal legal or data requests may take longer than standard account support queries — we will acknowledge your request and confirm a response timeframe.

Team online

Live Chat

Reach the support team directly through the live chat widget. For legal queries, state your request clearly so we can route it to the right team without delay.

Email Support

Send formal legal or data-related requests to our support email. Include your registered account name and the e-wallet you use — DANA, OVO, or GoPay — to help us locate your record.

Account Help Centre

Log in and navigate to the Help section for policy documents, your consent history, and options to manage your data preferences directly from your account dashboard.

HOW WE HANDLE DATA

Data Handling, Cookies, and Account Security

Your account security and data privacy are treated as operational priorities, not afterthoughts. We collect only what we need to run your account and process payments through DANA, OVO, and GoPay — and we do not sell that data to third parties. Below is how we approach the four main areas that matter most to you.

Data Retention

We retain account data for as long as your account is active and for the period required under applicable law. You can request deletion through the Help Centre once your account is closed and balances are settled.

Cookie Use

We use cookies to keep your session active, remember your preferred payment method — DANA, OVO, or GoPay — and analyse how the lobby is used. You can manage cookie preferences from the banner on your first visit.

Account Security

Login is secured by OTP verification sent to your registered mobile number. We never ask for your full DANA, OVO, or GoPay PIN over chat — any request like that should be reported immediately through live chat.

Requesting Changes

To update your registered details, raise a data correction request via email or the Help Centre. Name changes require supporting documentation to match your linked wallet holder name exactly.

Your Legal and Policy Questions Answered

These are the questions we hear most often about account terms, data rights, and how policies work in practice on aerok88. If your question is not covered here, use live chat or email to get a direct answer.

Access depends on your location and whether local law in your region permits it. We do not override local regulation — check your eligibility before opening an account.

We collect your registration details, the e-wallet you link — DANA, OVO, or GoPay — and transaction history. We use this to run your account and process payments, not for third-party marketing.

Submit a deletion request through the Help Centre or by email after closing your account. We process requests within the timeframe required by applicable law and will confirm when complete.

Name matching is part of our payment verification process. Mismatches can delay or block withdrawals. Update your registered name through the Help Centre before requesting a payout.

We notify you of material changes in-account. Continuing to use the platform after the notice date means you accept the updated terms. The current version is always on this page.

Transaction records are stored in line with our data retention policy and secured under standard encryption. We do not store your wallet PIN or full payment credentials on our servers.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.