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How aerok88 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data safe.

Account data handled securelyDANA, OVO, GoPay wallet data protectedYour right to access or delete dataNo data sold to third partiesSSL-encrypted connections
aerok88 How aerok88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices are built around four areas: encryption in transit and at rest, cookie controls you can adjust, a clear retention schedule and a straightforward process for requesting changes. Each one is described below so you know the operational detail, not just the headline.

Encryption and Account Security

All data moving between your device and our servers is encrypted via SSL. Passwords are hashed and never stored in plain text. OTP verification is required at login from a new device.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to track lobby performance. You can manage or reject non-essential cookies through your browser settings at any time.

Data Retention Schedule

Active account data is retained while your account is open. If you close your account, transaction records are kept for the period required by applicable financial regulations, then deleted.

Your Right to Request Changes

You can ask us to correct inaccurate data, provide a copy of what we hold, or delete your account data. We confirm receipt within two business days and complete most requests within a week.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to correct something on your account, our support team handles privacy requests directly. You can reach us through live chat in the lobby, by email, or via the account help section — all three routes connect to the same team.

Team online

Live Chat

Open the chat widget inside your account. Select 'Account & Privacy' from the topic menu and describe your request. A team member will respond to confirm receipt.

Email Support

Send your data request or privacy question to our support email. Include the mobile number or email address on the account so we can locate your record quickly.

Account Help Section

Log in, go to Account Settings, then select 'Privacy & Data'. From there you can download a summary of your stored data or submit a deletion request directly.

Common Questions About Your Privacy on aerok88

Below are the questions our support team receives most often about data and privacy. Each answer reflects how we actually operate — no generic placeholders.

We collect your name, email, mobile number and date of birth at registration. When you deposit via DANA, OVO or GoPay, we also log the wallet identifier linked to that transaction.

Yes. We store only the wallet ID needed to process and verify payments. Your e-wallet PIN or login credentials are never captured or held on our side at any point.

Yes. Log in, go to Account Settings, then 'Privacy & Data', and submit a data export request. We confirm within two business days and deliver the file to your registered email.

We keep your data while your account is active. After account closure, transaction records are retained for the period required under applicable financial regulations, then permanently deleted.

We do not sell or share your data with unrelated third parties for marketing. Data is shared only with payment processors like DANA, OVO or GoPay and platform operators strictly needed to run your account.

Contact us via live chat or email with the subject 'Data Request'. Include your registered mobile number so we can locate your record. Most corrections and deletions are completed within one week.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.